Privacy Policy

This Privacy Policy describes how Appliances Slip Cover ("we", "our", or "us") collects, uses, shares, and protects your personal information when you use our website www.appliancesslipcover.com ("Site"). We are committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care and transparency.

1. SCOPE AND CONSENT

This policy applies to all users accessing or interacting with our website, mobile site, or digital platforms. By using our services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

This policy extends to all modes of interaction including purchases, customer support requests, subscription to marketing communications, and browsing behavior. This policy also covers how we manage data shared with our third-party service providers and any cookies and trackers that may be employed across platforms.

We understand that your privacy is important, and we strive to be as transparent as possible about how and why we collect data. Consent is obtained through checkbox agreements, banner confirmations, or continued browsing behavior, and you can withdraw consent anytime.

2. INFORMATION WE COLLECT

2.1 Personally Identifiable Information (PII)

Full name
Email address
Phone number
Billing and shipping address
Payment method (processed securely, not stored)
Government identification (only where required for regulatory compliance)
Date of birth, gender (where voluntarily provided)

2.2 Non-Personal Information

Browser type and version
Operating system and device information
IP address and geolocation
Pages visited, time spent, and clickstream behavior
Language preferences and session identifiers

2.3 User-Submitted Data

Product reviews and ratings
Customer service interactions
Responses to surveys, contests, or promotional campaigns
Uploaded images or files during customization or feedback

3. HOW WE COLLECT INFORMATION

Website forms (registration, checkout, support)
Communication via email, chat, and phone
Cookies, beacons, pixels, and similar technologies
Third-party analytics tools like Google Analytics and Facebook Pixel
Mobile app interactions (if applicable)
Newsletter subscriptions and promotional signups

We may also collect data from public sources or partner platforms where explicit consent has been given.

4. USE OF YOUR INFORMATION

Process and deliver orders and refunds
Verify your identity for secure transactions
Provide product recommendations based on previous interactions
Improve website performance and usability
Conduct market research and product development
Send newsletters, updates, and special offers (with opt-out)
Ensure compliance with tax, regulatory, and legal frameworks
Administer loyalty programs, discounts, and rewards
Prevent fraudulent transactions and suspicious behavior

We may also use aggregated, anonymized data for reporting, statistical modeling, and trend analysis without exposing personal identifiers.

5. SHARING OF INFORMATION

We do not sell or rent your information. However, we may share data in specific contexts:

5.1 With Service Providers

Payment gateway operations
Logistics and shipping
Cloud storage and IT infrastructure
Email/SMS marketing platforms
IT support and hosting services
Auditing and compliance assessments

5.2 With Legal Authorities

When required by law, regulation, or legal process
To prevent fraud, security breaches, or criminal activity
To protect the rights, safety, and property of our users or company

5.3 With Business Partners

In case of business restructuring:

Mergers, acquisitions, or asset transfers may require secure data migration with appropriate confidentiality protections

5.4 With Affiliates

We may share data internally within our group companies, provided the use is consistent with this policy and required safeguards are in place.

6. DATA RETENTION

We retain data only as long as necessary to:

Fulfill the purposes outlined in this policy
Meet legal, regulatory, accounting, or reporting obligations

Customer and transactional data is typically retained for 7 years in accordance with standard legal and taxation norms. Inactive user data may be archived or deleted after 3 years of inactivity unless otherwise required by law.

7. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small files placed on your device to enhance your experience. We use:

Session Cookies: To maintain login states and shopping cart status
Persistent Cookies: To remember preferences and user credentials
Third-Party Cookies: For analytics, retargeting ads, and behavior analysis

We also use heatmaps, scroll-tracking, and performance measurement tools to improve usability. You can manage or disable cookies through your browser settings.

8. DATA SECURITY

We implement robust measures to secure your data, including:

SSL/TLS encryption on all data transfers
Two-factor authentication for admin access
Regular vulnerability assessments
Firewall and antivirus systems
Strict access controls within our organization
End-to-end encryption for payment information and identity verification

Our servers are hosted in secure, access-controlled environments with continuous monitoring. In the event of a data breach, we will notify users and relevant authorities as required under the IT Act and any applicable guidelines.

9. USER RIGHTS UNDER INDIAN LAW

You have the following rights:

Right to Access: Request a copy of your stored data
Right to Correction: Update incorrect or incomplete data
Right to Withdraw Consent: For processing non-essential information
Right to Erasure: Request deletion unless prohibited by law
Right to Object: Object to direct marketing or profiling
Right to Restrict Processing: Ask us to limit how we use your data

Submit rights requests via email to support@appliancesslipcover.com. We will respond within the legal timeframes, and you may be required to verify your identity before the request is processed.

10. THIRD-PARTY LINKS

Our website may link to external websites (e.g., courier tracking, affiliate partners). These sites operate independently and have separate privacy policies. We disclaim responsibility for any misuse of your data by those sites. Users are encouraged to read the privacy statements of each external website they visit.

11. CHILDREN'S PRIVACY

We do not knowingly collect information from individuals under 18 years of age. Our content and services are not directed at minors. Parents or guardians who believe we may have collected data from minors should contact us for prompt deletion and remediation.

12. INTERNATIONAL TRANSFERS OF DATA

Your data may be processed or stored on servers located in countries outside your own, including India. Where data is transferred internationally, we ensure it is safeguarded under Indian law and applicable international standards. We apply Standard Contractual Clauses (SCCs) or equivalent safeguards where legally required.

13. POLICY UPDATES AND NOTIFICATIONS

We may update this policy to reflect changes in legal or operational requirements. You will be notified of material changes via email or prominent notices on the Site. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Previous versions of this policy will be archived for reference and compliance.

14. GRIEVANCE REDRESSAL MECHANISM

As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

Grievance Officer:

Email: support@appliancesslipcover.com
Phone: +91 9310007782
Address: 1191 Ward 15, Sector 37, Noida, Uttar Pradesh

We are committed to addressing complaints efficiently. Complaints will be acknowledged within 72 hours and resolved within 30 days.

15. CONTACT US

For further queries, complaints, or suggestions regarding our Privacy Policy:

Email: support@appliancesslipcover.com
Phone: +91 9310007782
Mailing Address: 1191 Ward 15, Sector 37, Noida, Uttar Pradesh

We value your trust and are dedicated to protecting your personal information. Your privacy matters to us, and we continuously strive to meet the highest standards in privacy and data protection.

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